Política de privacidad
Last updated: May 2026
House of Aurora™ operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience.
House of Aurora™ is powered by Shopify, which enables us to operate our online store and provide our services to you.
This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, make a purchase, create an account, subscribe to marketing, or otherwise communicate with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our website, we may collect the following types of personal information:
- Contact details, including your name, email address, phone number, billing address, and shipping address
- Order and transaction information, including items purchased, returns, exchanges, cancellations, payment confirmation, and order history
- Account information, including username, password, preferences, and account settings
- Payment information, which may include payment card details and billing information processed through Shopify and payment providers
- Customer support communications, including messages you send to us
- Device and usage information, including IP address, browser type, device information, pages viewed, website activity, and cookies or similar technologies
- Marketing preferences, including email subscription status and interaction with promotional messages
We do not intentionally collect sensitive personal information unless required to complete a transaction, provide support, or comply with applicable law.
How We Collect Personal Information
We may collect personal information from:
- You directly, such as when you place an order, create an account, contact support, or sign up for emails
- Your device automatically when you browse our website
- Shopify and other service providers that help us operate our store
- Payment processors, shipping carriers, fraud prevention providers, analytics providers, marketing platforms, and other business partners
- Third-party platforms when you interact with our store through social media, ads, or integrations
How We Use Your Personal Information
We use personal information to:
- Process and fulfill orders
- Confirm payment and prevent fraud
- Arrange shipping, delivery, returns, and exchanges
- Provide customer support
- Send order confirmations, shipping updates, and account-related messages
- Improve our website, products, and customer experience
- Personalize your shopping experience
- Send marketing emails or promotional messages if you have opted in
- Show relevant ads through Shopify, social platforms, and advertising partners
- Comply with legal, tax, accounting, customs, and regulatory obligations
- Protect our business, customers, website, and services
International Orders
If you place an international order, we may use your personal information to complete customs documentation, shipping forms, carrier requirements, and other import/export-related processes.
This may include sharing your name, shipping address, phone number, email address, order value, product description, country of origin, and other required order details with shipping carriers, customs authorities, brokers, or related service providers.
International shipments may require personal information to be transferred to or processed in countries outside your own.
Marketing and Advertising
We may use your personal information to send marketing communications, product updates, promotions, or abandoned cart reminders.
You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails.
Even if you opt out of marketing, we may still send non-promotional messages related to your orders, account, returns, refunds, or customer service inquiries.
We may also work with Shopify, Meta, Google, TikTok, Pinterest, or other advertising platforms to show relevant ads based on website activity, purchases, or interactions with our brand.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate the store, remember preferences, analyze website performance, support checkout, prevent fraud, and personalize marketing.
You may be able to control cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.
Depending on your location, you may have additional rights to opt out of certain tracking, targeted advertising, or data sharing.
How We Share Personal Information
We may share personal information with third parties when necessary to operate our business, fulfill orders, or comply with legal obligations.
This may include sharing information with:
- Shopify
- Payment processors
- Shipping carriers
- Customs brokers and customs authorities
- Fraud prevention and security providers
- Email and marketing service providers
- Advertising platforms
- Analytics providers
- Customer support tools
- Accountants, legal advisors, tax professionals, or other professional service providers
- Government authorities, law enforcement, or courts when required by law
We may also share information in connection with a business transaction, such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.
Relationship With Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information to provide and improve the Shopify platform, checkout, payments, fraud prevention, analytics, and related services.
Information you provide through our store may be transmitted to Shopify and processed by Shopify and its service providers.
To learn more about how Shopify handles personal information, you can review Shopify’s Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy
You may also access Shopify’s privacy portal at:
Third-Party Websites and Links
Our website may include links to third-party websites, platforms, or services, including social media pages, payment providers, review platforms, or shipping tools.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.
Security
We take reasonable steps to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Please do not send sensitive payment information, passwords, or confidential information through unsecured email or messaging channels.
Data Retention
We retain personal information for as long as necessary to provide our services, fulfill orders, maintain records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, and enforce our policies.
The length of time we retain information may vary depending on the type of information and the reason it was collected.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request a copy of your personal information
- Opt out of certain marketing communications
- Opt out of certain targeted advertising, sale, or sharing of personal information where applicable
- Appeal a privacy-related decision where required by law
These rights may vary by location and may be subject to legal limitations.
To exercise your rights, contact us at contact@houseofaurora.com.
We may need to verify your identity before processing your request.
Global Privacy Control and Do Not Track
Depending on your location, our website may recognize certain privacy preference signals, such as Global Privacy Control, where required by applicable law.
Most web browsers also include “Do Not Track” settings. Because there is no consistent industry standard for responding to these signals, we do not respond to all “Do Not Track” browser signals unless required by law.
International Transfers
We may transfer, store, and process personal information outside the country where you live, including in the United States, Canada, and other locations where Shopify, our service providers, or business partners operate.
If required by applicable law, we rely on recognized legal transfer mechanisms to protect personal information transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations.
When we update this policy, we will revise the “Last updated” date above and post the updated version on our website.
Contact Us
For questions about this Privacy Policy, our privacy practices, or your personal information rights, contact us at:
House of Aurora LLC
Email: contact@houseofaurora.com