Contact Us
Contact Info
We’re here to help with any questions about your order, our jewelry, or your shopping experience.
Whether you’re choosing your first Aurora piece, need help with sizing, or have a question about an existing order, our team is ready to assist.
Customer Support
For general questions, product inquiries, or brand-related support:
For order support, shipping, returns, exchanges, or delivery questions:
Collaborations & Press
For partnership, or media inquiries, please reach out to social@houseofaurora.com.
Response Time
We typically respond within 24 hours, Monday–Friday.
Response times may be slightly longer during weekends, holidays, new collection launches, or peak order periods.
Existing Orders
For faster assistance with an existing order, please include:
- Your order number
- The email address used at checkout
- A brief description of the issue
- Photos, if your item arrived damaged, defective, or incorrect
Business Information
House of Aurora LLC
Email: contact@houseofaurora.com
Order Support: orders@houseofaurora.com
Phone: 978-219-4720
Returns
Returns and approved shipments may be sent to:
House of Aurora LLC
380 Lafayette Rd #11-275
Seabrook, NH 03874
United States
Please contact us before sending a return so we can confirm eligibility and provide instructions.